Post-sale Service
Post-sale Service
Frequently Asked Questions
Home Theater
Multimedia Speakers
Flat Panel TV
Multimedia Speakers

First, provides post-sale service way in view of Multimedia speakers

1. Advisory service: The user meets any question in the use process, may send a telegram consults the telephone: 0575-83358222.
2. Exchange guaranteed service: In exchange guaranteed time product, if has the quality problem which creates due to the factory reason, the user may arrive at the dealer place free to exchange (outward appearance damage, makes maintenance processing).
3. After service: In warranty period product, if has the quality problem, the user may arrive at the local post-sale service center to enjoy the after service; The local not post-sale service center, the user may entrust the dealer to carry on the after service.
4. Maintenance Service: In maintenance time product, if has the quality problem, the user may arrive at the local post-sale service center or entrust the dealer to request the service.

Second, user from purchase date, in normal service condition product, if has the quality problem:
1. Complete machine three months exchange guaranteed, in one year free maintenance, in three years limited service.
2. Loudspeaker, the frequency divider, the IC part damage free maintains for two years.

Attention:
1. Purchase date (non-purchase invoice take produces date take the purchase invoice date as the standard as standard).
2.Does not have the bar code, series number product this company not to undertake the post-sale service duty.
3.Quality question not including a user person to acoustic fidelity, timbre and so on subjective objection.
4.Exchange guaranteed, the after service is only restricted under the general use effective: All artificial damages (e.g. user opens voluntarily machine, carries on not suitable connection use, turning on not suitable voltage power source, not according to instruction booklet use and so on), causes force majeures and so on damage, natural disaster because of the transportation and other accidents, must to approve the service and the re-equipping after this company and so on not in exchange guaranteed, the free maintenance scope; Service suitable charge.
5. The pair suspended production the model product clothing to attend to fundamentals the company only to make the functionality repair (outward appearance possible and original product has different).
6. After service including the outer covering, the instruction booklet, packs when the three, request services please not to carry the maintenance card and to buy machine the receipt principal edition.

Third, Please the preserve well maintenance card and buy machine the receipt. The maintenance card do not modify, otherwise becomes invalid.

Fourth, before using this company product, please careful reading product instruction for use

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